This article provides an overview of the refund policy for QR Mark users.
QR Mark offers a transparent refund policy to ensure customer satisfaction. Refund requests are considered under specific conditions, and the process is clearly outlined to help users understand eligibility criteria. In general, the application’s refund policy states that refunds will not be granted in common scenarios such as:
- The requirement of document verification is no longer needed
- The verification image or verification landing page created with QR Mark does not meet expectations
- The QR Mark application does not meet the expected standards overall
Case A: Unintended Payment Due to Auto-Renewal
When a subscription is purchased with QR Mark, auto-renewal is enabled by default to ensure the credit limit is reset every month and verifications remain active, preventing any disruption from creating new verifications and from end-users who scan the verification image. However, the option to cancel auto-renewal is provided at the time of purchase, and it can also be disabled at any time through the subscription settings.
In exceptional cases, if auto-renewal is not deactivated and a charge is made, a refund request can be submitted by notifying us within the specified timeframe. The timeline for requesting a refund depends on the subscription plan.
The refund will be processed within 24 hours, and the amount will be credited within 7-10 working days.
Case B: Recurring Technical Issues with QR Mark
In the unlikely event of technical issues with the QR Mark that impact QR Code campaigns, the technical team can be contacted at support@qrmark.com, and efforts will be made to resolve the issues as quickly as possible. The Customer Relations Team offers 24/5 support (Mon-Fri) via live chat, email, phone, or scheduled video conferencing. If necessary, an escalation matrix can be provided for use if the support team does not respond promptly. If the issue remains unresolved or multiple technical issues occur, a refund may be requested.
Each request will require management approval and will be addressed on a case-by-case basis.
If you have any further questions or concerns related to QR Mark's refund policy, feel free to reach out to our customer relations team at support@qrmark.com